Post-Loss Help

Water, fire or smoke damage? Start here.

Clear first steps for a stressful property-loss situation—organized around safety, continuing damage, documentation and what you can actually observe.

Call (469) 649-9649

Start with what happened

Water damage

Active leak, burst pipe, water heater, appliance, roof intrusion, flooding or unexplained moisture.

Water-loss first steps

Fire or smoke damage

Fire, soot, smoke odor, sprinkler discharge, firefighting water or uncertainty about what is safe to disturb.

Fire/smoke first steps

Not sure?

Use the Incident Builder to organize observable conditions without guessing.

Start Incident Builder

First priorities

Protect people

Fire, gas, electrical hazards, unstable ceilings, contaminated water and medical emergencies take priority over property recovery.

Stop continuing damage when safe

Source control can reduce damage, but not when it requires entering an unsafe condition.

Preserve useful evidence

Photograph broad conditions before moving items when practical and record when the incident was discovered.

How SDM Intelligence handles uncertainty

Technical review: Same Day Mitigation field leadership with IICRC restoration training; fire/smoke subjects include FSRT-certified review.

Source standard: Primary sources are identified where they materially support a conclusion. SDM field interpretation is kept distinct from source-derived facts, and site-specific uncertainty is stated rather than hidden.

Our goal is to help you make the best decision for your property, whether or not that decision involves Same Day Mitigation.

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