DFW Property Manager Emergency Mitigation Checklist

First 15 minutes

• Address immediate life-safety hazards first. Call 911 for fire, gas, medical danger or structural collapse.
• Stop or isolate the water source only when it can be done safely.
• Keep occupants away from wet electrical equipment, sagging ceilings, sewage or unstable areas.
• Record the discovery time, unit/area, apparent source and who first observed the condition.
• Take wide photos before moving contents when safe to do so.

First hour

• Notify onsite management and the appropriate property contact.
• Identify every visibly affected room, unit, corridor and level.
• Note whether water may have traveled through ceilings, wall cavities, shafts or floor penetrations.
• Photograph source area, migration path, affected finishes and any emergency shutoff work.
• Contact a qualified mitigation provider when moisture has entered building assemblies, affected multiple areas, involves contaminated water or cannot be fully verified from accessible surfaces.

First day

• Preserve incident chronology, photos, readings and vendor communications.
• Track resident/tenant access restrictions and temporary relocations where applicable.
• Confirm what materials were removed, what remained, and why.
• Record drying equipment placement and monitoring visits.
• Do not represent thermal images alone as proof of moisture; corroborate with appropriate direct measurement or inspection.